FAQ
FAQ
Questions
Why Negin Elixir?
Negin Elixir Company consists of several departments:
- The sales and marketing department is composed of experienced people who prepare and offer the most suitable contract for you. They will be your consultant.
- The purchasing and quality control department is composed of local and product-aware people who, with their experience, provide a high quality product at the best price. We guarantee aflatoxin-free and pesticide residues-free products.
- The logistics department is made up of consistent people. Our company has strong relationships with major shipping companies around the world.
We place our customers above everything else as we realize that every business is unique and therefore every client has individual requirements.
How do we contact you?
We prefer all communications by e-mail to info@neginelx.com,where your messages will route to the appropriate department.
What are your opening hours?
We are always online on WhatsApp: +989014602917
Saturday to Thursday 7:00 – 21:00 IRST (GMT+3:30)
Friday is the weekend in Iran, but you can contact us via email or WhatsApp
Where are you located?
Our head office is located in Tehran-Iran, we can also supply our loyal customers from our worldwide offices as well.
What are your minimum order quantities?
You should check the minimum order quantity with our sales experts, because there are so many different cases. They will offer you the best to deliver the goods at the lowest possible price.
How long is prices quote valid?
Prices vary based on quantity, payment, and shipping terms. Therefore prices quoted based on requests. All prices are subject to our final confirmation unless otherwise mentioned in the quotation. Mostly all prices are valid for three calendar days.
What are your shipping terms?
Depending on the destination and customer request, we send orders in the following ways: Sea, Air, Truck
What quality guarantees are offered by you?
Our mission is to offer you the BEST QUALITY of Nuts, Dried Fruits and Spices in terms of quality and health. In this regard, Negin Elixir holds substantial certificates Including ISO 9001:2015, ISO 22000:2018, HALAL, HACCP. We are also a member of International Nut and Dried Fruit Council (INC).
Will I receive options/advices to help me choose the product I want?
The sales and marketing department is composed of experienced people who prepare and offer the most suitable contract for you. They will be your consultant. We’re happy to discuss and present available options based on different factors such as your local market demands and delivery methods.
How can we place orders?
You can place an order by email our sales and marketing team: export@neginelx.com
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